Refund policy

RETURNS AND WARRANTY

Customer satisfaction is very important to us. All returns of Smart Step and/or Klogs must have a return authorization (RA) number. You may request a return authorization number by filling out the form on our returns page. When the RA is received, our customer service department will reply back to you with the information to write on the outside of the box and supply you with the address to send the product back to.

SMART STEP RETURNS

ALL WARRANTY CLAIMS AND RETURNS MUST BE ACCOMPANIED BY A PROOF OF PURCHASE. If the return is a warranty-related issue, a defective mat or is the wrong size or color, a UPS call tag will be issued to pick up the mat. If the return is the customer's choice or the customer does not like the color, the customer must contact Smart Step within 30 days of purchase to request a return or exchange. The customer will be responsible for the shipping costs associated with the return, and a $20/mat restocking fee may apply. If the mat is being exchanged, the replacement mat(s) will be sent after the returned mat has been received.

If purchased from a retail location, please contact the place of purchase for their return policy. If you feel you have a warranty-related return, please fill out the return authorization form below or by calling 1-800-981-4979.